“BUT PATIENTS WILL BE ANNOYED! THEY DON’T WANT TO BE BOTHERED.” By Christine Schneider, VP of Operations That’s what many patient care coordinators may think when faced with the decision of whether to verify eligibility and benefits by phone prior to a patient’s visit. But what if that extra step actually creates a better patient experience? What if the call makes the patient happier in the long run? Eligibility and benefits verification is advantageous to patients. Practices can collect the...
