A case for deepening your bench with an RCM outsourcing partner.

“Outsourcing.” It’s a word clouded in skepticism.

An owner of a growing optometry practice was a chief skeptic of outsourcing his RCM. The thought of additional costs, less control, and also concerns from previously unsuccessful outsourcing engagements made outsourcing his practice’s RCM unappealing. He also worried that the staff might feel threatened by the mention of outsourcing.

But as the practice grew from one to multiple locations, and patient load increased, insurance billing became complex. Outsourcing became a real option.

Are you on the fence also?

Follow this doctor’s journey from skeptic to believer. Specifically, his story will provide insight into the initial challenges of outsourcing, the mindset shift he made, and how he got his staff on board.