Thank You!
Revenue Cycle Solutions
for the Eyecare Industry
Insurance Billing
Insurance Billing for Optometrists
WeCredential
Custom & Maintenance Credentialing Projects
WeVerify
Eligibility & Benefits Verification
A Key to Your Assessment
Thank you for taking our assessment.
1. Not having the proper billing staff is a risk to my practice.
You Answered...
“We need help! We’ve got insurance billing staffing challenges.”
Maybe you’re growing. Or perhaps you’ve recently purchased a practice or two. Or because of the current staffing shortages, you’re having trouble hiring (and retaining) staff. Whatever the reason, not being able to staff up quickly enough can lead to falling behind on day-to-day billing.
And, as a result, your AR suffers.
One way to alleviate the operational tensions that creep in during a hard-to-hire period is to outsource your insurance billing—even if only for a brief period. Here are three resources to help you weigh your options.
2. Our AR is never as clean as I would like it to be.
You Answered...
“Our AR is never quite where it should be.”
Let’s face it: The people responsible for billing in your office are tasked with a number of other responsibilities that often squeeze out the time they would spend chasing aging claims. The “I’ll get to it tomorrow” mentality is fine in the moment, when you’re focusing on the patient.
But in the long term, the aging claims tend to stack up, and you wind up with an AR (and ultimately a cash-flow) problem. It’s easy for a practice’s AR to get out of whack, when you don’t have staff whose sole responsibility is to chase aging claims. Take a look at a few of our resources to help you begin to understand one approach for getting your AR in order.
3. I suspect that outsourcing is too costly an option.
You Answered...
“Outsourcing is appealing. But I’m concerned about the cost.”
It might not seem like it makes financial sense to outsource all or a piece of your RCM.
Compared to what you might pay a part-time staff, the numbers, on the face of it, don’t add up. Outsourcing may appear a bit more expensive.
But have you considered all the costs of an in-house biller? Have you included the extra cost it takes you or another team member to train a new hire? That’s only one of the hidden costs.
And what if you only outsourced a slice of your RCM, so that you don’t fall behind in specific areas, like credentialing. Outsourcing might be more economical than you think. Take a look at our resources to help you delve into the nuances of outsourcing.
4. The good news is our practice is growing. The bad news is we are struggling to keep up with the growth.
You Answered...
“We’re growing! But with that comes staffing challenges.”
Growth is a blessing. And it can also be a curse. Finding the best candidate takes time. And when you’re in a growth period, you don’t have time to wait. Outsourcing your billing to an expert biller ensures your practice keeps up with the growth—so you don’t fall behind on your aging claims and/or credentialing.
Outsourcing can also be temporary. Or you might find it to be so beneficial, you’ll never go back to hiring staff for your billing position. Read a few of our resources to help you navigate the challenges of growth.
Fast Facts: Hidden Costs of Keeping Your In-House Biller
5. We need a better system in place to get patient benefit details for vision AND medical payers.
You Answered...
“We don’t have a great E&B system, and it’s affecting our billing.”
E&B is a hassle.
It’s one more thing to add to your staff’s already long list of to-dos. And often it slips, because it seems inconsequential.
But as you’ve found out, when you don’t verify a patient’s E&B before the visit, you might not collect the right amount at the time of the visit. With an E&B verification system, when the bill arrives, everything matches the patient’s expectations. That only enhances the patient experience. Not to mention, verification also provides the practice with information about a patient’s benefits that will benefit the patient—and maybe create more income opportunities for your practice.
Take a look at our resources to help you understand the benefits of a E&B verification process.
Fast Facts: WeVerify Service Sheet
Blog: The Foundation of a Smooth Patient Experience
Webinar: How to Improve Your Eligibility & Benefits Verification Process
6. Our AR is a mess.
You Answered...
“Our AR is never quite where it should be.”
Let’s face it: The people responsible for billing in your office are tasked with a number of other responsibilities that often squeeze out the time they would spend chasing aging claims. The “I’ll get to it tomorrow” mentality is fine in the moment, when you’re focusing on the patient.
But in the long term, the aging claims tend to stack up, and you wind up with an AR (and ultimately a cash-flow) problem. It’s easy for a practice’s AR to get out of whack, when you don’t have staff whose sole responsibility is to chase aging claims. Take a look at a few of our resources to help you begin to understand one approach for getting your AR in order.
7. We can’t find qualified staff to hire.
You Answered...
“We need help! We’ve got insurance billing staffing challenges.”
Maybe you’re growing. Or perhaps you’ve recently purchased a practice or two. Or because of the current staffing shortages, you’re having trouble hiring (and retaining) staff. Whatever the reason, not being able to staff up quickly enough can lead to falling behind on day-to-day billing.
And, as a result, your AR suffers.
One way to alleviate the operational tensions that creep in during a hard-to-hire period is to outsource your insurance billing—even if only for a brief period. Here are three resources to help you weigh your options.
8. My practice was bit by a credentialing issue within the last year.
You Answered...
“Credentialing Is a Headache, and My Practice Needs Relief.”
Credentialing is a headache. So many details that can slip. Just one slip, as you might have experienced, and your practice can suffer. A credentialing team that is solely dedicated to staying on top of your credentialing, can provide relief. Dip into our resources to understand why credentialing is so complex and how an outsource partner can help.
Fast Facts: Credentialing Maintenance Sheet