The Foundation of a Smooth Patient Experience

The Foundation of a Smooth Patient Experience

By Christine Schneider, VP of Operations “But patients will be annoyed! They don’t want to be bothered.” That’s what many patient care coordinators may think when faced with the decision of whether to verify eligibility and benefits by phone prior to a patient’s visit. But what if that extra step actually creates a better patient experience? What if the call …

Relief for an Optometry Practice in Transition

Relief for an Optometry Practice in Transition

By Amanda Kissinger, Billing Services Group Manager Is your optometry practice in transition? Maybe you’re growing and buying up a practice or two. Or maybe your practice is being purchased. Or maybe because of the pandemic-induced staffing shortages, you’re having trouble hiring staff. Whatever the reason for the transition, it likely will be a chaotic time for your practice—especially when …